Working local prototype
Customer Service
Guide common support enquiries, retrieve relevant support information and prepare a response while preserving the customer’s selected issue separately from the model’s interpretation.
Local-first customer interaction triage
Turn customer conversations into clear next steps.
TriageFlow AI is an early product prototype for capturing customer questions, organising relevant context and preparing useful responses and structured follow-up for human review.
Informational preview — not a production service.
How it works
From customer question to useful next step
Capture the enquiry
A reusable interaction layer collects the customer's question and the context needed for the selected workflow.
Interpret and retrieve
Local AI interprets the request and retrieves relevant, profile-scoped information.
Respond and organise
The prototype prepares a customer-facing response and structured information that can support later review and follow-up.
Product capabilities
One adaptable workflow, three focused applications
Planned capability
Bookings
A planned guided workflow for booking requests, availability enquiries, rescheduling and cancellations. No live calendar or booking system is currently connected.
Planned capability
Sales
A planned conversational workflow for product and sales enquiries. No live CRM, pricing system or sales operation is currently connected.
Operating principles
Designed for deliberate, controlled operation
The current prototype uses locally running AI models, scoped knowledge retrieval and explicit human-controlled operation. The interactive workflow is kept local or private while the product, model behaviour and operational controls are developed.
Current stage
Follow the project as it develops
This informational preview introduces the product direction. It does not accept public registrations, customer messages or account data.
Contact TriageFlow AI